31-May-2011 16:56

Never take for granted your (paying) clients...

The following is an actual exchange of correspondence between a customer and the Irish Railway Company -Larnród Éireann:

Gentlemen,

I have been riding your trains daily for the last two years, and the service on your line seems to be getting worse every day.
I am tired of standing in the aisle all the time on a 14-mile trip.
I think the transportation system is worse than that enjoyed by people 2,000 years ago.

Yours truly,

Patrick Finnegan
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Dear Mr. Finnegan,

We received your letter with reference to the shortcomings of our service and believe you are somewhat confused in your history.

The only mode of transportation 2,000 years ago was by foot.

Sincerely,

Irish Railway Company - Larnród Éireann
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Gentlemen,

I am in receipt of your letter, and I think you are the ones who are confused in your history.

If you will refer to the Bible and the Book of David, 9th Chapter, you will find that Balaam rode to town on his ass.

That, gentlemen, is something I have not been able to do on your train in the last two years!

Yours truly,

Patrick Finnegan.