08-Aug-2013 10:22

Premium Rate Customer Service Numbers May be Banned

The Government has announced legislation that, from next summer, will bar customer help lines from charging more than the basic rate of a phone call for questions or complaints.

Under the new regs., 084x and 087x numbers for customer inquiries and complaints will become illegal.

However, watchdogs called for ministers to go further after it emerged that the draft proposals will permit banks, train operators, airlines and government departments to continue to charge premium call rates of up to 41p a minute.

The draft law is based (couldn’t we guess!) on a new European Union directive tackling premium-rate charges for customers wishing to make complaints. Companies will still be able to charge the higher rates when customers are purchasing goods or services.

SimplyFone continue to be a leading supplier of many permissible NGNs (non-geographic numbers) including 0800s, 020 3, 0161 etc

If interested, call us today on 020 3191 9988 or see our website…

http:// www.simplyfone. com/ non_geographic_numbers.php

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