19-Aug-2013 11:54

It will soon be even easier to switch to us…

Ofcom to simplify landline, broadband switching process

UK regulator Ofcom has announced new measures to help consumers change landline and broadband providers.

Ofcom research shows that, in cases where the customer has to contact their existing company to request a change, the resulting process can be significantly more difficult for consumers to follow.

To resolve this problem, Ofcom has decided that, in the future, consumers will only need to follow a single switching process.

This means that consumers will no longer need to contact their existing provider to receive a code in order to switch provider.

The regulator has also set out additional measures to help prevent consumers losing their service during the changeover process or being switched without their consent.

Ofcom aims to finalise the details by early-2014, with the new process coming into effect within a year thereafter.